Terms of Service
Draft for legal review. Text in [brackets] must be completed before publication.
1. Agreement
These terms are an agreement between [LEGAL ENTITY NAME] (“we”) and the business that creates a workspace (“you”). The person who accepts them confirms they are authorised to bind that business. Flare Portal is for business use only, not for consumers.
2. The service
Flare Portal checks the configuration of the property management system (PMS) accounts you connect, along with websites you own, against security best practice. It then reports findings, alerts you to risky changes, and shows guidance on fixing them. Flare Portal is a monitoring and advisory tool. It doesn't guarantee that your systems are secure or that every risk will be detected, and it doesn't replace your own security measures.
3. Your responsibilities
- You will only connect PMS accounts that your business is authorised to access, using an API key created for Flare Portal. You can revoke that key in your PMS at any time.
- Flare Portal only reads your PMS account, with one optional exception: if an owner turns on real-time checks for a connection, you authorise Flare Portal to create one webhook in that PMS account, which notifies Flare Portal of new guest messages (and, for Guesty, listing changes). Flare Portal removes it when real-time checks are turned off or the connection is removed, or tells you how to remove it if the PMS doesn't allow that. Flare Portal never changes your listings, reservations, users or money.
- You will only add websites that you own or are authorised to have scanned, and you'll prove this with the DNS record we ask for.
- Each person uses their own login with two-step verification. Logins must not be shared.
- You are responsible for the answers you give in self-reported checks, for the risks you choose to accept, and for any action you take on the basis of our guidance.
- You will not use the service to probe systems you are not authorised to test, to break the law, or to interfere with the service or other customers.
4. Third-party systems
The service relies on the public APIs of Guesty and other providers. We are not affiliated with them. If their APIs change, slow down or become unavailable, some checks may be limited.
5. Trial, fees and cancellation
New workspaces get a 14-day free trial, with no card required. After the trial, a paid subscription is needed for daily monitoring, alerts, live checks and website scans. Fees are shown before you subscribe and are payable in advance.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle sells the subscription to you, takes the payment, charges any VAT or sales tax that applies, and issues your invoices; its buyer terms apply to the purchase. Refunds follow our Refund Policy and are paid back by Paddle.
You can cancel at any time, and access continues until the end of the paid period. Fees already paid are not refundable unless the law requires it. If a payment fails, we may pause monitoring until it is resolved. We'll give at least 30 days' notice of any price change.
6. Data
Our Privacy Policy explains how we handle personal data. When we process data on your behalf, the Data Processing Agreement forms part of these terms. You can export your data or delete your workspace at any time from the portal.
7. Availability and changes
We aim for the service to be available continuously but don't guarantee uninterrupted operation. We may improve or change features. If a change materially reduces the service, we'll tell you in advance. How quickly we notice a change depends on how often your PMS lets us check it. Alerts are delivered by email, Slack or your devices' push services, which we don't control, so a delayed or missed delivery is possible; email always stays on as a backup.
8. Intellectual property
We own the service and its content. You own your data. You give us the rights we need to process your data to provide the service, and nothing more.
9. Liability
To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or revenue, or losses caused by security incidents in systems we monitor but do not operate. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, or anything else that cannot be limited by law.
10. Suspension and termination
We may suspend a workspace that breaches these terms or puts the service or others at risk. Where possible, we'll warn you first. Either party may end the agreement at any time. When it ends, your workspace data is deleted as described in the Privacy Policy.
11. Law
These terms are governed by the laws of [COUNTRY, e.g. Portugal], and the courts of [CITY] have jurisdiction, without prejudice to any mandatory rules that protect you.
12. Contact
[CONTACT EMAIL] · [REGISTERED ADDRESS]