Refund Policy
Draft for legal review. Text in [brackets] must be completed before publication.
1. Try before you pay
Every new workspace starts with a 14-day free trial with real monitoring, and no card is needed. The trial is there so you can decide whether Flare is right for you before you pay anything.
2. No refunds for periods already started
Subscriptions are paid in advance, monthly or yearly. Once a period has started, it isn't refunded, in full or in part, except as set out in section 4 or where the law requires it.
3. Cancelling
You can cancel at any time from Billing in Flare. Monitoring continues until the end of the period you've paid for, and you won't be charged again.
4. Mistakes
If you were charged twice, charged after cancelling, or charged the wrong amount, we'll refund the difference in full.
5. How refunds work
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. To ask for a refund, reply to your Paddle receipt email or write to [CONTACT EMAIL] with your company name and the invoice number. Approved refunds are paid by Paddle to the original payment method, including any tax charged; most banks show them within 5 to 10 business days.
6. Your rights
This policy doesn't limit any rights you have under the law that applies to you.